Terms of Service

1. The Service

Our Big Yes provides couples with tools to create a wedding website, manage guest RSVPs, share a gift registry, and facilitate cash gift payments via the couple's own payment gateway. The Service is intended for personal, non-commercial use in connection with a wedding or wedding-related event.

2. Accounts

• You must be 18 years or older to create an account
• You are responsible for maintaining the security of your account credentials
• You are responsible for all activity that occurs under your account
• You must provide accurate information when registering

3. Publishing Fee

Building your wedding site is free. To publish your site and make it accessible to guests, a one-time fee is payable: $29 (United States Dollar) for accounts outside South Africa, or R399 (South African Rand) for accounts in South Africa.

• The publish fee is a one-time charge with no expiry date and no subscription
• Your published site and its data stay live until three months after your wedding date, or until you choose to archive or delete it sooner. You can download everything on your account at any time from the Download page in your settings
• Prices are quoted inclusive of VAT where applicable
• We reserve the right to change pricing for new accounts. Existing accounts that have already paid the publish fee are not affected by price changes
• Your order is sold and fulfilled by Paddle.com Market Ltd, our authorised reseller and Merchant of Record, who handles payment and refunds for the publish fee

4. Refund Policy

You may request a full refund of the publish fee within 14 days of your purchase. Refunds are handled by Paddle in accordance with the Paddle Buyer Terms. After the 14-day window has passed, the publish fee is non-refundable.

To request a refund within the 14-day window, email hello@ourbigyes.com or contact Paddle directly through the receipt they sent you. Full details are on our Refund Policy page.

5. Cash Gifts and Payment Gateways

Our Big Yes does not process, hold, or receive cash gift payments. When guests make a cash contribution:

• The payment is processed entirely through the couple's own connected payment gateway (Paystack, Yoco, PayFast, or iKhokha)
• The funds are settled directly to the couple's gateway account
• Tora Technologies is not a party to the gift transaction and takes 0% of any gift amount
• The gateway's own standard processing fees apply and are charged by the gateway, not by us
• Couples are responsible for ensuring their gateway account is valid and in good standing
• Any disputes about gift amounts or gateway processing must be resolved with the relevant gateway provider

By connecting a payment gateway, you confirm that you are authorised to use that account and that you comply with the gateway's own terms of service.

6. Acceptable Use

You agree not to use the Service to:

• Post content that is false, misleading, defamatory, or illegal under South African law
• Collect personal information from guests beyond what is needed for legitimate wedding management purposes
• Use the Service for commercial purposes unrelated to your wedding
• Attempt to access another user's account or data
• Interfere with the operation of the Service or its infrastructure
• Upload content that infringes the intellectual property rights of others

7. Your Content

You retain ownership of all content you upload to your wedding site (photos, text, registry items, etc.). By uploading content, you grant Tora Technologies a limited licence to store and display it as part of operating the Service. We will not use your content for advertising or share it with third parties beyond what is necessary to run the Service.

8. Guest Data

Guest RSVP information collected through your site is processed on your behalf. As the account holder, you are the responsible party for that data under POPIA. You agree to use guest information only for the purpose of managing your wedding and not to share it with third parties for unrelated purposes.

9. Service Availability

We aim to keep the Service available at all times but cannot guarantee uninterrupted access. We may perform maintenance that temporarily affects availability. We will not be liable for losses resulting from downtime beyond what is recoverable under South African consumer law.

10. Termination

You may delete your account at any time. We reserve the right to suspend or terminate accounts that violate these Terms. On termination, your site will be taken offline and your data will be deleted within 30 days.

11. Limitation of Liability

To the maximum extent permitted by South African law, Tora Technologies is not liable for indirect, incidental, or consequential losses arising from your use of the Service, including but not limited to: loss of gift funds due to gateway issues, loss of guest data, or inability to access your site. Our aggregate liability is limited to the amount you have paid us in the 12 months before the claim.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to account holders by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact